What Hotel Managers Should Measure Before Claiming to Be Sustainable
Hotel building with overlaid icons representing energy, water, and waste monitoring By Dr. Juliana Philip Ndalnamu > Hotel Sustainability Measurement Series This article is part of an ongoing series exploring evidence-based sustainability in the hospitality industry. Each article builds on the previous one to provide hotel managers, researchers, students, and policymakers with practical insights into measuring and improving environmental performance. Introduction A general manager once told me, with genuine pride, that her hotel was "fully committed to sustainability." When I asked what that meant in practice, she pointed to the towel reuse cards in every bathroom and the recycling bins near the lobby lift. When I asked how much electricity the property consumed per occupied room, or how many litres of diesel its generator burned each month, she paused. She didn't know. No one in the building did. This scenario is not unusual. This is, in fact, close to the industry ...
